Shipping Policy

Where We Ship

We currently ship only within the United States.

Shipping Costs

• Free shipping on all orders.
• No extra charges at checkout.
• Prices include all taxes and fees.

Business Hours & Order Processing

• Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EST
• Order Cutoff Time: Orders placed after 6:00 PM EST will begin processing the next business day.
• Processing Time: Please allow 1 to 3 business days for order preparation before shipment.

Shipping & Delivery Time

• Carriers: USPS, UPS, or FedEx
• Transit Time: 3 to 4 business days for delivery after shipment.
• Total Estimated Delivery: 4 to 7 business days from order placement (processing + shipping).

Tracking Your Order

You will receive a tracking number via email within 24 to 72 hours after your order ships. This can be used to track your package on the carrier’s website.

Delays & Exceptions

Delays may occur due to:

• Severe weather
• Carrier issues
• High order volume during holidays or promotions

If your order is significantly delayed, please contact us for assistance.

Contact Us

For any shipping-related inquiries:

Support Email: support@grillder.com
General Contact: contact@grillder.com
Phone: (855) 490-6546
Business Address: SEAFOLLOW LLC 30 N Gould St Ste R Sheridan, Wyoming 82801 United States