Shipping Policy
Our Commitment to Your Satisfaction
At Grillder, operated by SEAFOLLOW LLC, we are committed to making your experience with us enjoyable, straightforward, and fully transparent. This document outlines our comprehensive Order & Shipping Policy. Should you have any questions, feel free to reach out via our live chat, visit our Contact Us page, or email us at support@grillder.com.
Placing Your Order: What You Need to Know
Order Confirmation
Once you place your order, you’ll receive an “Order Confirmation” email letting you know we’ve successfully received it.
Stock Confirmation & Shipment
We promptly confirm item availability with our suppliers. Most BBQs, outdoor kitchen units, and accessories are available for quick dispatch. Custom outdoor kitchen builds may take additional time (see Shipping Timeline below).
Tracking Your Order
When your order is confirmed and payment is processed, we’ll ship your items and send tracking info to your provided email.
Follow-Up
If you haven’t received tracking details within six business days, please reach out to us via any of our communication channels.
Shipping Information
Delivery Locations
We currently ship across the contiguous United States. Additional fees apply for Alaska and Hawaii—contact us at support@grillder.com for a quote.
International shipping is not yet available—stay tuned for future updates.
Special Delivery Conditions
Orders that require special handling (e.g., freight delivery for large BBQ units) may be subject to a “difficult delivery fee.” If you’re unsure, contact us and we’ll gladly help clarify.
Shipping Timeline
In-Stock Items
Most BBQs, accessories, and ready-to-ship kitchen units are delivered within 5–7 business days after your payment is processed.
Order Delays
If your order is delayed due to supplier issues or unforeseen factors, a member of our support team will contact you to explain your options. You may cancel the order if the new conditions don’t meet your expectations.
Upon Delivery
Inspect Your Items
Please inspect your delivery for any visible damage (like dents or scratches) before signing the receipt. Mark any issues clearly on the delivery document. Signing without notes confirms acceptance in perfect condition.
Verify Package Contents
Check all items upon arrival. If anything is missing, notify us within 48 hours so we can resolve it quickly.
Concealed Damage
If you find any damage after unpacking, contact us right away so we can assist you with a claim.
Order Refusal Policy
Refusing delivery for reasons other than damage or shipping errors will result in a 20% restocking fee plus any return shipping costs.
Contact Us
If you have any questions or need help, we’re here for you:
Email: support@grillder.com
Phone: (855) 490-6546
Address: SEAFOLLOW LLC, 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Thank you for choosing Grillder—your go-to destination for high-quality BBQs and outdoor living solutions. Your satisfaction is our top priority.