Terms Of Service
Terms of Service
Effective Date: 01/01/2024
Welcome to Grillder, a division of SEAFOLLOW LLC. By accessing or using our website www.grillder.com (the "Site") and purchasing products from us, you agree to be bound by these Terms of Service (the "Terms"). Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use the Site.
1. General Information
Company Name: SEAFOLLOW LLC
Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Support Email: support@grillder.com
Contact Email: contact@grillder.com
Support Phone: (855) 490-6546
Website: www.grillder.com
2. Placing Your Order
Order Confirmation: Upon placing your order, you will receive an "Order Confirmation" email acknowledging receipt of your order.
Stock Confirmation & Shipment: We verify the availability of your items with our suppliers. While most products are ready for immediate dispatch, custom orders may require additional time.
Tracking Your Order: Once your order is confirmed and payment is processed, we will dispatch your items and provide tracking information via email.
Follow-Up: If you do not receive tracking information within six business days of purchase, please contact us.
3. Shipping Information
Shipping Policy:
We ship only within the USA, with a shipping time of 7 to 10 days. This includes 1 to 2 days for order preparation and 6 to 8 days for delivery.
Custom Orders:
Custom orders typically require 3 to 4 weeks for preparation before shipping.
Restocking Fee:
If you refuse delivery for reasons other than damage or shipping errors, a 20% restocking fee plus any applicable shipping fees will apply.
4. Upon Delivery
Inspect Your Items: Inspect items for visible damage before accepting the delivery. Note any damage on the delivery receipt.
Verify Package Contents: Ensure all items are present and report discrepancies within 48 hours.
Concealed Damage: Report any damage discovered post-delivery immediately.
5. Order Cancellation
Orders can be canceled before they have shipped. A 5% processing fee will be deducted from your refund.
6. Returns & Refunds
Please refer to our Refund Policy for detailed information on returns and refund eligibilit
7. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is the property of SEAFOLLOW LLC and is protected by copyright, trademark, and other intellectual property laws.
8. User Responsibilities
You agree to use the Site for lawful purposes only and will not engage in any activity that interferes with or disrupts the Site.
9. Limitation of Liability
To the fullest extent permitted by law, SEAFOLLOW LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on the Site, and your continued use of the Site constitutes acceptance of the updated Terms.
12. Contact Us
For any questions about these Terms or our services, please contact us at:
📧 Email: support@grillder.com
📞 Phone: (855) 490-6546